PVR Enterprises

“As the years went by, we grew accustomed to what our customers found important and how our company could better serve their needs.”

With 20 years of experience in workspace solutions, PVR Enterprise has made it its mission to create better workspaces by weaving mental health and physical well-being measures in the product and services they offer. “It has become really important for our customers that their employees are energized and able to work in a conducive environment.”, Markiyan Antonyu remarked. Having grown from just a handful of employees in 1995 to employing over 50 staff to handle operations now, PVR Enterprise has established itself as a one-stop retailer for all office supplies in the region with thousands of customers. Anticipating customer needs before they even require them, Mark reflected, was the key to their long-standing relationships with their clients.

Impressive order management was key in helping pvr enterprise stay ahead of its competition

“We receive thousands of orders every week! Some might have just ordered a few boxes of stationeries while others may have ordered thousands of dollars’ worth of office furniture. But to us, every single order is equally important.” From the good old fashion phone purchasers to tech-savvy online purchasers, PVR Enterprise receives their orders through 4 main sales channels; phone & email purchases, online purchases from their website, online purchases from marketplaces such as E-bay and Amazon, and purchases from E-commerce mobile applications. PVR Enterprise has had to deploy personnel to handle the different sales channels to ensure no missed orders.

“When these offices run out of necessary items, it might prevent them from performing their tasks and completing their job or sale. Now imagine that happens because we missed their orders, or mismatched the orders, or delivered it to the wrong address and lost it. That’s how customers’ trust erodes, and eventually, they stop coming back.

Having a consolidated dashboard, like ShiOkMerchant, showing the delivery statuses of all our orders from different sales channels is a big help. We, and our customers, always know where is of the items are, reducing panic and stress.”

Mark told us. As an expert in the business of office supplies, PVR Enterprise is always looking for innovative and intelligent ways to serve its customers. After the ShiOkParcel demo, Mark and his team were convinced that this was the way forward with their delivery operations. And, vindicated they were. “Our reviews skyrocketed from 2.5 stars to 4.5 stars, with plenty leaving a 5-star review commenting that they got their orders promptly without any missing items and most appreciated the automatic updates from ShiOkParcel”

Making informed decisions with shiokparcel insights

“ShiOkMerchant Insight is a powerful tool that is helping my team make relevant and impactful business decisions. We have been able to negotiate better value from our manufacturers and distributors as we are able to project sales volumes”, was Mark’s first thought when asked about Insights. PVR Enterprise has been able to visualise its best sellers based on the type of goods and brands. That has allowed PVR to reduce the cost of purchasing and transporting and the storage of products that have long peaked and are not attracting customers’ attention.

Insights also help PVR predict customer behaviour, allowing them to anticipate sales trends and spend efficiently to satisfy their customer demands. “Insights considers our customers’ transactions with us and predict what and when they will be ordering from us again.

For example, Company X has been purchasing 50 reams of PaperOne A4 papers from us and has been doing so at an interval of 5 to 6 weeks. And Company Y has been purchasing 20 reams of Double A A4 papers every 2 weeks from us. Before the next interval, we are able to send appropriate reminders that they will be running out of supplies. Allowing us to capture further sales. ShiOkParcel Insights does this for every customer we have!”

Beyond this, ShiOkMerchant also provides PVR Enterprise with a list of relevant products the customer might be interested in based on previous purchases. Someone who just purchased a printer might be more interested in purchasing related items such as toner or shredder than they would be in another printer.

By automating and crunching these sales metrics, ShiOkParcel has reduced PVR Enterprise’s operating cost by 15% while the number of items per sales order has increased by 23%.

PVR enterprise now owns its deliveries

PVR Enterprise has its own delivery drivers to fulfil its delivery operations. So, we couldn’t conclude our phone interview with Mark without asking him about ShiOkLogistics. He enthusiastically said, “This is especially useful for us as a medium-sized company with 15 delivery vehicles. Once sales orders are confirmed, we are able to schedule deliveries even before the item is ready to be shipped. Our drivers receive all the delivery order information, including drop-off date, location, customer contact details, and delivery timeslot electronically.”. This electronic assignment helps PVR Enterprise save 70 seconds per sales order and also reduces errors in delivery order information or delivery mismatches by 45%. These savings have allowed PVR Enterprise to offer seamlessly smooth delivery services to their customers.

“By automating driver assignments and scheduling, ShiOkLogistics allow us to send all delivery details to individual drivers before the delivery date. Now we have a runway, allowing us to be mobile when any hiccups arise. Drivers receive all the necessary information, and we can monitor their progress actively as they complete the deliveries.

We are able to fully utilize our operations team effectively, evaluating our drivers based on their performances, such as job completion rates, time taken per delivery, and other performance metrics. Our drivers are happy, and we are happy too,”

Mark said

By providing real-time location updates and arrival estimates, ShiOkParcel has further enabled PVR Enterprises’ customers to monitor their incoming deliveries. With automatic updates, the delivery progress is captured and monitored to ensure minimal time required for handover. Customers are also able to verify the products being delivered quickly from the proof of delivery, and high-value products are given special attention requiring signoff from the customer to confirm they have received the goods in top condition. “Our customer satisfaction has gone through the roof from the implementation of ShiOkParcel!” he concluded.