Scalecom

“The tenacity and drive of Scalecom to become one of the country’s leading testing and calibration service providers enables us to do our part in ensuring safer skies. Unparalleled expertise in onsite and in-house testing provides us with an added advantage to meet the needs of aviation maintenance.”, Rajkumar Joseph (Joe) said of the company he founded in 2004. He continued, “We are equipped to provide our ground teams and various customers, such as airlines, MROs, and even institutions, with premium calibration services. Being a company committed to excellent service and performance, Scalecom decided to look for solutions to break through the walls of service request management and onsite servicing processes to accelerate our company growth.”. “Since 2004, we have calibrated more than 60,000 instruments from 300 different manufacturers. We provide standard and accredited cost-effective calibration services to keep our customer’s equipment running in top condition.”.

Creating our own sales order allowed for massive improvement in our work processes.

“Testing and calibrations have a lot of different technical aspects. There are a whole variety of methods and techniques; calibrating a 1tonne capacity weighing balance accurately is very different from verifying the flow rate of the aircraft fuel nozzle.” Hence

being able to create different templates of orders to reflect the different jobs was a great start. Being able to verify and delegate to our off-site colleagues is a game changer.”

Joe noted that the reliance on physical papers and documentation by the aviation sector is massive with the need for archiving. But he agrees that automating and digitalising certain aspects of work processes would be beneficial in the longer run.

Onsite servicing process was completely revolutionised.

“When our customers confirm our sales orders, a job order is created and our engineers and technicians are alerted of their tasks in completing the job successfully. Inhouse delivery; is usually not much of an issue as we will receive the instruments that require servicing. However,

a lot of planning used to go into onsite delivery. I emphasize “USED TO” because we had to coordinate everything with emails and phone calls. Now, everyone is updated on the progress of everything

from the arrival of technicians and witnesses to the completion of individual tasks. All thanks to ShiOkParcel.

Joe was appreciative of these updates as it allows him to manage the entire onsite servicing team easily. There is a huge emphasis on time and safety in the aviation industry. “Everything needs to be done, done right, and done at the right time.” this encapsulates this best, he remarked. With a centralised view of all current jobs and the progress of the numerous tasks within each, Joe is prepared to ensure Scalecom is operating at maximum throttle. Ready to capitalise as aviation rebounds with the easement of travel restrictions.

It was jolly good working with shiokholdings.

“We had some custom integration requirements and concerns that, when shared, were met enthusiastically by the team from ShiOkParcel. They identified the different issues we had to consider and had to have managed, and even aided us in ensuring a smoother transition. The concerns we raised were dealt with head-on, sincerely, with outside-the-box thinking that was really impressive. It was jolly fun coming together and working out an effective solution together.